Monitors not turning on
If you are having issues with your monitors not turning on please try the following:
Laptop and Docks
1. Try to unplug the docking station from the power and then plug it in again to force the dock to reboot.
2. Check all cables and make sure there no loose cables on the dock and monitors itself.
3. Check the docking station cable that is connected to your laptop to make sure it is not loose on either end.
4. Check to see if there any Windows updates pending.
If you have followed the following steps and are still having an issue please put in a ticket with us and we will do our best to get this resolved ASAP.
Desktop Computers
1. Check the back of the computer itself and make sure all cables are plugged in and not loose.
2. Check the power cables of the monitors themselves and make sure they are secure, sometimes they can come loose and have a small disconnect causing the monitor to have no power at all.
3. Check to see if there any Windows updates pending to be installed.
4. Save all your work and try to reboot the machine.
If you have followed the following steps and are still having an issue please put in a ticket with us and we will do our best to get this resolved ASAP.